Privacy Policy

NeighborhoodConnect Ltd (Company number 17051993, registered at 128 City Road, London, United Kingdom, EC1V 2NX) ("we," "us," or "our") operates the NeighborhoodConnect mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide

• Account information: Name, email address, phone number, password
• Profile information: Trade specialties, service area, business name, profile photo
• Payment information: Bank account details, tax identification number (processed securely via third-party payment processors)
• Communications: Messages sent through the platform, support requests
• Licensing: Contractor license numbers, insurance documentation

1.2 Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers
• Location data: GPS coordinates, service area (used for job matching and dispatch)
• Usage data: App interactions, features used, time spent, crash reports
• Log data: IP address, browser type, access times, pages viewed

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Service
• Match Contractors with relevant job opportunities based on location and trade
• Process payments and facilitate transactions
• Send job notifications, updates, and service-related communications
• Verify Contractor credentials and licensing
• Provide customer support and respond to inquiries
• Detect and prevent fraud, abuse, and security issues
• Analyze usage patterns to improve user experience
• Comply with legal obligations

3. Data Sharing and Disclosure

We share your information in the following circumstances:

3.1 With Other Users

When a job is dispatched, Contractors receive Customer name, address, and job details. Customers receive Contractor name, profile photo, trade info, and ratings. This sharing is necessary to facilitate the service.

3.2 With Service Providers

• Payment processors: To facilitate payments (e.g., Stripe)
• Cloud hosting: To store and process data securely
• Analytics providers: To understand Service usage
• Communication services: To send notifications and messages

3.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of NeighborhoodConnect, our users, or the public.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide the Service to you
• Required to comply with legal obligations (e.g., tax records, dispute resolution)
• Necessary to resolve disputes and enforce agreements

After account deletion, we may retain certain data in anonymized or aggregated form for analytics purposes. Transaction records are retained for a minimum of 7 years for tax and legal compliance.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request that we limit processing of your data in certain circumstances

To exercise any of these rights, contact us at help@thelocalintent.company. We will respond to verified requests within 30 days (or as required by applicable law, such as 45 days under CCPA).

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. EU/EEA residents have rights under GDPR including the right to lodge a complaint with a supervisory authority.

6. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at help@thelocalintent.company.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Limited employee access to personal data on a need-to-know basis
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Third-Party Services

Our Service may contain links to or integrate with third-party services. These services have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with. Key third-party services we use include:

• Payment processing (Stripe)
• Cloud infrastructure (Google Cloud / Firebase)
• Push notification services (Apple Push Notification Service, Firebase Cloud Messaging)
• Analytics services

9. Push Notifications

We send push notifications to alert you about new job opportunities, messages, payment updates, and other Service-related information. You can manage your notification preferences in the app settings or through your device settings at any time. Disabling notifications may affect your ability to receive time-sensitive job dispatches.

10. Location Data

We collect and use location data to provide core Service functionality:

• Matching Contractors with nearby job opportunities
• Displaying distance to job sites
• Verifying service area coverage
• Providing navigation to job locations

Location data is collected only when the app is in use or when you have granted background location permission for job dispatch purposes. You can revoke location permissions through your device settings, though this may limit Service functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and sending a notification at least 30 days before changes take effect. The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

For data deletion requests, please email us with the subject line "Data Deletion Request" and include the email address associated with your account. We will process your request within 30 days.